Text messages

01

Texts from a business you booked with

A business on a Turnexify Pro plan can text its own clients. Turnexify sends those texts on the business’s behalf, from phone numbers registered with the carriers to that business. Every text starts with the business’s name, so you always know who wrote.

Each business has its own text message terms on its booking site, at /sms-terms.

02

How you agree

Under the phone field on a business’s booking or waitlist form there are separate boxes. They are never ticked for you, and neither is needed to book. You only get the texts for the boxes you tick. The words beside them are:

• Text me about my appointment. I agree to receive appointment texts from [the business]: confirmations, reminders, changes and receipts. Message frequency varies. Message and data rates may apply. Reply STOP to opt out, HELP for help.
• Text me offers and promotions. I agree to receive recurring marketing texts from [the business], such as offers and promotions, at this number. Consent is not a condition of any purchase. Message frequency varies. Message and data rates may apply. Reply STOP to opt out, HELP for help.

03

What is sent

• Appointment texts: confirmations, reminders, time changes, cancellations, receipts, and notices when a waitlist time opens.
• Offers and promotions, only if you ticked that box, and never between 8 PM and 8 AM.

04

How often, and cost

Message frequency varies with your appointments. Message and data rates may apply; ask your carrier. Carriers are not liable for delayed or undelivered messages.

05

How to stop, and help

• A business sends appointment texts and offers from the same number. Offers come only if you ticked their box.
• Reply STOP to the number that texted you and every text from that business stops. You get one last confirmation.
• Reply START to receive them again, and HELP for help.
• Stopping texts from one business does not affect any other business, and does not cancel your appointments.
• You can also write to hello@turnexify.com.

06

Texts from Turnexify

Turnexify texts business owners and people who write to us only when they tick the text message box on our contact form: replies to the request, sign-in codes, and notices about their Turnexify account. They come from our toll-free number, (888) 613-4371. Reply STOP to stop them and HELP for help.

07

Privacy

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Text message opt-in data and consent are not shared with any third party; the only exception is the text message provider and the carriers that deliver the messages.

We keep a record of the number, the words agreed to, and when and where someone agreed or stopped, for the business and for the carriers. The privacy notice says the rest.