User Agreement

Last updated · October 15, 2026

This is the agreement for using Turnexify, a product of AxionLabs. It is for the businesses that hold an account. By creating an account or using the service you agree to it. If you are a client booking with one of those businesses, the Customer Participation Agreement is the one written for you.

What the service is

Turnexify gives an appointment business a public page, a booking system, a client record, and a way to take payment. We provide the software. You provide the business, the work, and the relationship with your clients.

Your account

You are responsible for what happens under your account, including anything done by people you invite to your team. Keep your password to yourself and tell us promptly if you think someone else has it.

You must give us accurate details and keep them current. You must be old enough to enter a contract where you live.

Text messages

If you tick the box to receive them, Turnexify texts you replies to your requests, sign-in codes, and notifications about your account. Message frequency varies. Message and data rates may apply.

Reply STOP to stop them at any time, and HELP for help, or write to hello@turnexify.com. Carriers are not liable for delayed or undelivered messages. How we handle your number is in the Privacy Notice.

On Pro you can text your own clients. We register your business with the carriers from the details you give us, which must be true and your own, and your texts go out under your business’s name from numbers registered to it. You may text a client only what they agreed to: appointment texts, and offers only if they ticked the separate offers box. Consent you add in the dashboard or by import must be consent you can prove in writing. You may not text purchased lists, anyone who replied STOP, or anything carriers forbid, and you are responsible for your offers and for the laws on marketing texts, such as the TCPA and state law. Your plan includes a monthly number of texts; carriers may block or suspend a number, and we may pause your texts to protect the service.

Plans and payment

Turnexify Free costs nothing and stays free. It needs no card. A card is asked for only when you move to a paid plan.
A new business on Free starts with 14 days of Turnexify Plus at no charge, once per owner. When the days end, the business moves to Free on its own, nothing is charged, and nothing you saved is deleted. Fees on visits booked during those days can be charged only while the business is on a paid plan.
Turnexify Plus is $29 per month, or $300 per year. Turnexify Pro is $49 per month, or $504 per year. A yearly plan works out to $25 and $42 a month respectively, a saving of 13% and 14% against twelve monthly payments. Prices are in US dollars and do not include any tax that applies where you are.
Free and Plus are for one person. Turnexify Pro includes 5 people, and you can add up to 4 more at $10 per person per month, or $96 per person per year on a yearly plan. Added people are billed with your Pro plan, on the same cycle, and the rules below apply to them too.
A plan sold to you under a separate written agreement is priced in that agreement.
A monthly plan renews each month and a yearly plan renews each year, until you cancel. A yearly plan is paid in full at the start of each year. You can cancel at any time and keep access until the end of the period you have paid for.
We do not refund part of a month or part of a year. If you move up to a bigger plan in the middle of a period, Stripe charges the difference for the days that remain. If you move down, the change takes effect at the next renewal.
If we change a price we will tell you at least 30 days before it applies to you. A price change never applies to a yearly period you have already paid for.
If a payment fails we may suspend the paid features. Your data stays and comes back when payment succeeds.

Money your clients pay you

Payments from your clients are processed by the card processor you connect, Stripe or Square, and paid into an account you control. We never hold your money.

Your use of Stripe or Square is governed by that processor’s own agreement with you. Deposits, refunds, chargebacks, and disputes with your clients are between you, your client, and your processor. We will help where we can, but we are not a party to those transactions.

This includes courses you sell. You set your course terms and are responsible for honouring them, including refunds. If you do not write terms for a course, it sells under our default course terms, and you honour those as your own.

Your content stays yours

The photographs, words, prices, and client records you put into Turnexify remain yours. We claim no ownership of them.

You give us the permission we need to run the service: to store your content, to display it on your public page, and to send it to the people you tell us to send it to. That permission ends when you delete the content or close your account.

Your clients are your responsibility

You decide what to collect about your clients, what to tell them about it, and how long to keep it. You are responsible for having the right to collect it and for honouring their requests about it.

Your booking policy, your cancellation terms, and your deposit rules are yours. We show them and enforce them as you set them; we did not write them.

If you add your own Meta, Google or TikTok pixel to your booking site (Pro), you choose to, and you are responsible for it: for your agreements with those companies, for telling your clients in your own privacy notice, and for following the advertising and privacy laws that apply to you. Your site shows a “Your privacy choices” link and honours Global Privacy Control for you. You may not use a pixel to target people by health or any other sensitive trait, or to send anyone’s personal details to those companies.

What you may not do

Use Turnexify for anything illegal, or to sell anything you are not licensed to sell.
Upload content you do not have the right to use, or content that is unlawful.
Send marketing to people who did not ask for it.
Try to reach another business’s data, probe our systems, or work around the limits of your plan.
Resell the service, or use it to build a competing product.

Availability

We work to keep Turnexify running and we do not promise it will never be down. We may take it offline for maintenance, and we will keep that short and give notice when we can.

We may change features. If we remove something you rely on, we will tell account holders first.

No warranty

The service is provided as it is. To the extent the law allows, we make no warranties of any kind about it, including that it will be uninterrupted, error free, or fit for a particular purpose.

Limits on what we owe you

To the extent the law allows, AxionLabs is not liable for indirect, incidental, or consequential loss, including lost bookings, lost revenue, or lost data. Our total liability to you for any claim is limited to what you paid us in the twelve months before the claim.

Nothing here limits liability that cannot be limited by law.

Ending the agreement

You can close your account at any time. We will delete your data on request; see the privacy notice for what we must keep and for how long.

We can suspend or close an account that breaks these terms, does not pay, or puts other customers at risk. Where it is reasonable to do so, we will warn you first and give you a chance to fix it.

Changes to these terms

When these terms change, the date at the top changes with them. If a change materially affects your rights, we will tell account holders by email at least 30 days before it takes effect. Continuing to use the service after that means you accept the new terms.

Governing law

This agreement is governed by the laws of the State of New Jersey, United States, without regard to conflict of law rules. Disputes go to the courts of that state.

Contact

Write to hello@turnexify.com. Turnexify is a product of AxionLabs.